Information We Collect
We collect information you give us directly. When you call or book a repair, that includes your name, phone number, email address, service address, and details about the appliance that needs fixing. If you contact us through our website, we collect whatever you type into the form.
We also collect some information automatically when you visit our site. That includes your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people find and use our website so we can make it better.
How We Use Information
We use your information to schedule your repair, send a technician to your home, and follow up on the work we did. We also use it to answer your questions, provide estimates, and process payment.
With your permission, we may send you service reminders or occasional updates about our repair services. You can opt out of those messages at any time. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you move through our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us to book a repair.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time on site, and general location. This data is aggregated and does not identify you personally.
We may also use third-party scheduling, payment, or communication tools to run our business. These providers only access the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only when we need to in order to run our business or when the law requires it.
That includes sharing information with technicians or contractors who help us complete your repair, payment processors who handle your payment, and analytics providers who help us improve our website. We may also disclose information if required by law, to protect our rights, or to keep our customers and team safe.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal and tax requirements, and resolve any issues that come up after a repair. When that time is up, we securely delete or anonymize the information.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes using secure connections on our website and limiting access to your information to team members who need it to do their jobs.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us and we will do our best to help.
Your Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, call us at (947) 204-3588 or send us an email. We will respond as quickly as we can and help you with your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you know how we are protecting your information. If we make a big change, we will make it clear on our website.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, we are here to help. Call us at (947) 204-3588 or send us an email. You can also write to us at the address below.
Watertown Appliance Repair Pros, Watertown, Massachusetts.